In “Machine Head”, by Barista Magazine

noviembre 17, 2015 in International

“Anticipating an emergency… being proactive instead of reactive” writes Barista Magazine for the November issue article Machine Head, with words from Ryan Wanslow from the La Marzocco after-sales support team who recommends that when shopping for a roasting partner or equipment reseller, café and restaurant owners should ask, “What should I expect out of a year of service? How many preventative maintenance visits per year will we need … are important questions, because grinders don’t just break during office hours. Responding to service calls 24 hours a day, seven days a week poses a potential challenge for companies like ours, that have a small staff. It was these challenges that led us to craft an ambitious preventative maintenance program. Learn more HERE.

Education is something that we feel is very important … In the last few years, we have made great strides in improving our education program, which includes increased training capacity and accessibility.

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