“Anticipating an emergency… being proactive instead of reactive” writes Barista Magazine for the November issue article Machine Head, with words from Ryan Wanslow from the La Marzocco after-sales support team who recommends that when shopping for a roasting partner or equipment reseller, café and restaurant owners should ask, “What should I expect out of a year of service? How many preventative maintenance visits per year will we need … are important questions, because grinders don’t just break during office hours. Responding to service calls 24 hours a day, seven days a week poses a potential challenge for companies like ours, that have a small staff. It was these challenges that led us to craft an ambitious preventative maintenance program. Learn more HERE.

Education is something that we feel is very important … In the last few years, we have made great strides in improving our education program, which includes increased training capacity and accessibility.